Frequently Asked Questions

What is the CSM Team?

The Common Sense Marketing Team is your done-for-you social and digital marketing partner built on common sense. We handle everything from creating and scheduling posts to ads, blogs, and growth strategies without the complicated fluff like contracts or retainers.

How does the CSM Team work?

We make social media management straightforward and affordable. No juggling freelancers. No pricey agency retainers. No long-term contracts. Just a flexible service that grows with your business.

Here’s how it goes: You pick a plan that fits your budget, fill out a quick intake so we get your brand voice right, and our team takes it from there. If you are just starting and you don't have a brand voice yet we can help you define your vision.

Then we’ll create, polish, and queue up posts designed for your audience. Once you give the green light, your content goes live on schedule and your socials remain active and brand consistent.

Which platforms does the CSM Team manage?

We handle Facebook, Instagram, LinkedIn, Threads, Google Business Profile, and Pinterest. We also can cover TikTok, Snapchat, YouTube, Instagram Reels, and Facebook Video.

Where are you located?

Our main legal entity, Common Sense Marketing Team LTD, is registered in British Columbia, Canada. 🍁

How do I get started?

Getting started with the CSM Team is quick and easy. You can sign up right from our checkout page or book a call if you’d like to chat first.

1. Pick Your Plan – Choose the package that makes sense for your business. Add any extras if you want a fully tailored setup.

2. Fill Out the Form – A short intake form helps us understand your business, audience, and goals.

3. Get Your Content – Within 7-10 business days, you’ll receive your first round of posts to review and approve.

Do I need to sign a contract?

With the CSM Team, there are no long-term contracts, no hidden fees, and no hoops to jump through. Our service is month-to-month, so you can cancel anytime. Every plan is backed by our happiness guarantee so if it doesn’t feel right, we’ll make it right or refund you. No nonsense. Just common sense.

What kind of content will you post?

The CSM Team creates content that makes sense for your business and your audience. Expect a healthy mix of posts ranging from educational tips and motivational messages to testimonials, promotions, seasonal updates, or industry insights.

Everything starts with research into your brand and market so your content isn’t just random, it’s relevant. We then design custom graphics, videos, or interactive posts that keep your followers engaged. We track what works, adjust along the way, and keep your social presence consistent and effective.

Can the CSM Team create video content?

Absolutely. Short-form video is one of the best ways to grab attention online, and we make it easy for you.

Our team produces scroll-stopping videos built for platforms like Instagram Reels, TikTok, YouTube Shorts, and Facebook Video.

You can choose the plan that fits your pace and start right away. Each video is crafted to boost visibility, spark engagement, and get more eyes on your brand.

How will the CSM Team grow my social media presence?

We believe growth starts with consistent, quality posting that fits your brand and speaks to your audience. That’s the foundation. From there, we can add simple, effective boosters to help you reach more people and spark real engagement.

1. Awareness – Steady, consistence posts, videos and stories to share the story, vision, and mission behind your brand..

2. Growth – Extra reach for your best posts with a small ad budget to drive more likes, comments, and shares.

3. Conversion – Done-for-you ad campaigns designed to bring in real leads who are ready to buy.

What is the 100% Happiness Guarantee?

Our 100% Happiness Guarantee is our way of showing confidence in our services and keeping social media simple, effective, and stress-free for your business.

How much time and effort do I need to invest?

We get it, your time is valuable. That’s why the we handle the heavy lifting: planning, creating, scheduling, and tracking your social content so you don’t have to.

Simply fill out a quick intake form to share your brand and goals. After that, we deliver tailored posts, consistent scheduling, and ongoing performance insights, all managed by our experienced team.

What if I don’t have any images or videos?

No worries! You don’t need to provide any visuals — we’ve got it handled. Our team can use stock images, video resources, and custom graphics to create eye-catching posts and short-form videos tailored to your brand. We make sure your social media looks polished and professional, even if you are starting with zero assets.

When will I receive my social media posts each month?

You’ll get your posts for review about 5 business days before they go live. This gives you time to approve or request tweaks, which we typically handle within 1–2 business days. Posts are then scheduled evenly throughout the week to keep your social presence consistent and engaging.

How will I communicate with the CSM Team?

We make staying in touch easy. Our Client Portal keeps everyone in the loop. Clear, simple, and all in one place with no extra hassle.

Do I need to share my login details?

You don’t have to give us your social passwords. Our Social Media Dashboard makes connecting your accounts quick and secure. Just authorize our app with a few clicks, and we can manage your social media without ever seeing your login info. Simple, safe, and stress-free.

Can I still post to my social media pages?

Absolutely. Our Social Media Dashboard lets you manage our content alongside any posts you create. You keep full control.

How long will it take before you start?

We typically deliver your first set of posts for approval within 7-10 business days after you sign up and complete your new client Intake Form. Here's a quick breakdown of our process:

Day 0: You sign up and connect your social media profiles

Day 1: We assign a Content Creator and begin research

Day 4: Content development and editorial review

Day 7-10: We deliver the first batch of posts for your review